Article / Topic: Your Company’s Secret (change agent)

Written By: Richard Tanner Pascale and Jerry Sternin

MAY: 2005

Summary
                   

   In the organization people are doing things different from each other and better in the working. Positive deviance in the business organization employees working at half their potential and employees nature conflict between department but it is not a fixed situation and never ever seem. But if you look towards the people closely you will see one thing tyranny of average always conceals sparkling exception to the rule.

What is the management is all about the gap between what is happing and what is possible. It’s time to isolated success strategies can indeed be brought into the mainstream, but it requires a notion of the benchmark and best practice that’s we will familiar the way to relation with the community you need to change in discovery then you will be take the different role to pay in the management scenario.

The positive deviance approach through this in the organization people cans corporate incredibility. According to different approaches Goldman used it to transform the practice of its nationwide force of investment adviser.

The best example to add there is that the management is like about the situation the workshop participants visited the high retention school and differentiate factor that what was happening in the class room. The teacher were negotiating “learning contract” with rural parents before the beginning of each school year.

The teacher will enrolling illiterate parents as the parents are the partners in the life they will take advantage from them and the parents provide the guideline to the children’s the parents take advantage of government subsidies and they can compute the earned amount from the crops and village owned store.

In the organization best practice and benchmarking share according to positive deviance they strive to success model in the world of business. Best practices rely on an external authority not on the community itself to identify and introduce a superior template. Management initially assumption was that the sales team had an unfair advantage and that territories or the quota system needed to be reconfigured. After retaining an external market research firm, the company accepted the merits of the change agent strategy.

In the organization its very hard to requires leaders to aside their egos and habitually identities while he or she seemingly define the traditional role of discoverer the important work will remain to be done.

This involves four primary tasks:

•  Management of attention.
•  Allocation of scare resources.
•   Reinforcement to sustain the momentum of inquiry.
•  Application to score keeping mechanisms to sustain attention towards goals.

Instead of being the “CEO”—(chief expert officer) the leader can become the “CFO” of the company “chief facilitation officer” the responsibilities of the CFO is to guide the positive deviance in the each departments of the organization. This role is totally different from traditionally leadership practices as the technique itself is the standard approach.

The method work best when behavioral and attitude change when there is no apparent remedy have little bit and successful coping strategic remains isolated and concealed. In such cases, change from within, discovered, celebrated and implemented by the people who need to do the changing, is a surefire win.

Ref –Page, No 74
HBR